Telephony Integration for Vital Businesses
Xelion for Zoho adds your company's telephone channel to Zoho CRM, Zoho Bigin, Zoho Desk, Zoho Recruit and ofcourse Zoho One. The integration will drive your agents' productivity and enhance the overall customer experience.
Xelion for Zoho is accredited by Zoho and Xelion and connects to the Telephony integration platform of Zoho, Zoho Phonebridge.
Main features
At incoming calls, Zoho shows the right customer view or related data. You don't need to search for data, just validate them with the customer. Get call pop-ups on incoming calls, notify agents of any missed calls, and let them set reminders for outbound calls.
Your customer file is always complete with automatic call logging, in Zoho Bigin, CRM, Desk and Recruit
Make your calls directly from Zoho CRM, Bigin, Desk and Recruit. Enjoy considerable time savings for service operators. No desk-top software installs are necessary.
Existing call routing in the Xelion switchboard is not affected
Pricing
Subscription prices are based on the numbers of Zoho users. Payments are required on a monthly basis. Four packages are available, related to the number of users. Please contact us if your number of users is larger than 500.
Activating the service is simple and fast. Contact your Xelion partner, Zoho partner or have your Zoho Administrator subscribe to the service. Activate the integration and list individual Zoho users that require telephony integration. After that, you are in business.
Monthly subscriptions are based on a standard price of 30 Euro per organisation per month. Payment options are Credit Card and Paypal. The contract period is 12 months. Prices excluding VAT.
Package | Number of users | Monthly Subscription per User |
Small | <50 | €3,00 |
Medium | <100 | €2,50 |
Large | <200 | €2,25 |
Enterprise | >200 | €2,00 |
Get started with the Zoho and Xelion integration
1. Subscribe to the service - Order your Xelion Zoho Integration - This requires you to be a Zoho Administrator
2. Activate the integration - This will technically integrate the apps
3. Register your Xelion users - List the users that are users in the Zoho application; so they can actually use the Xelion for Zoho integration service
4. Maintain the register of users - Make sure everyone in your organization enjoys the benfits of Xelion Zoho integration
If you have difficulties in making these steps happen, please contact us for assistance: info@xelionforz.com
Approved and tested by Zoho and Xelion
The Xelion for Zoho service has been developed and implemented in close cooperation with Zoho and Xelion. Both companies have high standards for developing and maintaining quality of their software as a service solutions. The Xelion for Zoho integration service connects to the official Zoho Telephony Platform, Zoho Phonebridge. This means that users can rest assured that changes in Zoho softwares will not impact telephony integration functionality for services that have been officially accredited to work with the Zoho Phonebridge platform.
Likewise, Xelion assisted in developing the integration service and accredited the Xelion for Zoho service.
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